01Order Fulfillment
When placing an order on AfroLink, available fulfillment options will be displayed during checkout. Depending on the vendor and your location, you may choose AfroDrive Delivery or Store Pickup. Not all options may be available for every order.
02AfroDrive Delivery
Where available, customers can select AfroDrive Delivery. Orders are picked up from the vendor and delivered by AfroDrive delivery partners to the address provided during checkout. Delivery availability depends on the vendor's location, delivery coverage, and operating hours.
03Store Pickup
Many vendors offer convenient pickup directly from their business location. If Store Pickup is selected, you will receive pickup instructions and notification when your order is ready. Please bring your order confirmation when collecting your purchase.
04Delivery Areas
AfroDrive delivery is currently available in select service areas and will continue expanding as AfroLink grows. Delivery availability is shown during checkout.
05Delivery Fees
Delivery fees are calculated at checkout based on factors such as distance, location, order size, and vendor requirements. Any applicable fees are displayed before payment is completed.
06Order Preparation
Vendors are responsible for preparing orders before they are picked up by AfroDrive or made available for customer pickup. Preparation times vary depending on the vendor and product type. Estimated preparation times are displayed whenever available.
07Delivery Updates
Customers will receive order updates throughout the fulfillment process. Where available, delivery status and estimated arrival times will be shared after the order has been accepted for delivery.
08Delivery Delays
While AfroLink and our delivery partners strive to deliver every order on time, delays may occasionally occur due to weather, traffic, high order volumes, road conditions, vendor preparation times, or other unforeseen circumstances. We appreciate your patience if delays arise.
09Customer Responsibilities
Customers are responsible for providing accurate delivery information and ensuring someone is available to receive the order when required. Incorrect addresses or unreachable recipients may result in delivery delays or additional delivery charges.
10Damaged, Missing or Incorrect Orders
If your order arrives damaged, is missing items, or you experience a delivery issue, please contact the vendor through AfroLink as soon as possible. If further assistance is needed, the AfroLink Support team will work with the vendor and AfroDrive partner to help resolve the issue.
11International Delivery
International delivery may be available for selected vendors in the future. Availability, shipping timelines, customs duties, taxes, and applicable fees will be displayed where offered.
12Questions About Shipping
For shipping questions, contact the vendor directly or reach us at hello@afrolink.ca for additional support.
Our goal is to help customers receive their orders safely, accurately, and on time while supporting vendors in delivering an excellent customer experience.
Questions about this page? Email hello@afrolink.ca.