01Return Categories
| Category | Examples | Policy & Terms |
|---|
| Category 1: Non-Returnable Items | - Cooked food
- Perishable groceries
- Fresh produce
- Customized products
- Personal care items that have been opened
| No returns unless damaged, defective, or incorrect. |
| Category 2: Returnable Items | - Fashion
- Household goods
- Gifts
- Unopened beauty products
- Accessories
| Return window: 7–14 days from delivery. |
02Refund Scenarios
| Refund Type | Scenarios & Conditions |
|---|
| Full Refund | - Wrong item received
- Item not delivered
- Damaged item
- Defective product
|
| Partial Refund | - Minor issue
- Customer chooses to keep the item
|
| No Refund | - Customer changed their mind after using the product
- Product falls within a non-returnable category
- Return request outside the approved window
|
03Operational Process & Email Ownership
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